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Terms That Cover Your Account and Access

Your use of eg 333 is subject to the terms on this page. Access and eligibility depend on your local law and the region you are in — please check what applies where you are before opening an account.

Account TermsPayment ConditionsRegional EligibilityData HandlingPolicy Updates
eg 333 Terms That Cover Your Account and Access
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is built around the mobile number you register. Every login triggers an OTP sent to that number, so access stays tied to your device. We do not store your bKash, Nagad, or Rocket PIN — only the wallet number you link to your account. Data we hold about you is limited to what you provide at registration and what your transactions generate. You can request a summary of that data through the email support channel above.

OTP Login

Every login uses a one-time code sent to your registered mobile number. This keeps your account access device-specific and reduces the risk of unauthorised entry.

Wallet Verification

Withdrawals go only to the wallet number you registered. Changing that number requires identity verification, which we walk you through via the support channel.

Data Retention

We hold your account and transaction data for as long as your account is active and for a period after closure as required by our internal policy. You may request deletion through email support.

Policy Changes

When we update these terms, we post the revised version here and note the change date at the top of this page. Continuing to use your account after that date means you accept the update.

LEGAL SUPPORT CONTACTS

Reach Us About Legal or Account Queries

If you have questions about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles those requests directly. Queries tied to your bKash, Nagad, or Rocket transaction records get priority routing to our payments team. Response times vary, but we work through requests in the order they arrive.

Team online

Live Chat

Start a chat session from the account menu for account-level queries, payment disputes, or term clarifications. Available during active support hours.

Email Support

For formal legal requests — data access, account closure, dispute records — email is the right channel. Include your registered mobile wallet number in your message.

Help Centre

The Help Centre covers common account, payment, and eligibility questions. Check there first before raising a formal request — most answers are already there.

What You Are Asking About Our Terms

These are the questions we hear most about account terms, data, and regional eligibility. If yours is not here, use the email support channel for anything that needs a formal response.

Access depends on your local law and the region you are in. We do not confirm legality in any specific jurisdiction — check what applies where you are before opening an account.

We retain transaction and account records for a period after closure as required by our policy. You can request a data summary or deletion via the email support channel before or after closing.

Open a chat from the account menu or email support with your registered wallet number and the transaction details. Our payments team will review against the bKash, Nagad, or Rocket transfer record.

Yes, but it requires identity verification. Contact support through the email channel, and we will send you the steps to verify and update your registered bKash, Nagad, or Rocket number.

Email support is the right channel for formal data requests. Include your registered mobile number and state clearly that you are requesting your account data — we will respond with what we hold.

Breaching the account terms, suspected fraudulent activity, or access from a region where our platform is not permitted can each lead to suspension. We notify you and explain the path to resolution where possible.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.